Frequently Asked Questions
Here is a list of our most frequently asked questions regarding our portable sound systems.
If you do not see your question below, please contact us directly here
There is a low level noise coming from my sound system when the speaker is idle. Is this normal?
There is no sound coming from my system, what should I do?
My wireless microphone/belt pack does not work, what's wrong?
What do I do when my sound system is picking up interference?
How do I stop from getting feedback through my sound system?
Where do I place my sound system to get the best sound distribution?
Can I daisy chain multiple AN-Mini sound systems together?
What wireless frequency does Anchor Audio operate in?
How long is Anchor's product warranty?
A:When your sound system is on, speakers often have what is called “white noise” passetsicularly when the treble control is turned to the high position. This is not a defect but is a function of the electronic design that allows our sound systems to produce satisfactory audio levels with high battery efficiency.
A: Flip the systems power switch on and check the battery indicator light. If the LED light does not turn on or is flashing, then your battery needs to be recharged. Simply plug the system into a nearby outlet using the systems power cord. Leave the system charging overnight for a fully charged battery the next day. You can still operate the sound system while it is charging. To learn more on how to take care of your systems battery, from maintenance to replacing the battery yourself, we recommend checking out the "How To" section of our Blog.
A: First check that the AA batteries in your handheld microphone or belt pack are good. You can quickly do this by turning on your mic or belt pack and noting whether the red LED light flashes once, indicating good batteries. If the light does not flash at all or stays on then the batteries need to be replaced.
If your microphone is still not working, double check that you have matched the frequency number on the mic or belt pack with the same frequency number on your sound system.
A: The best way to get rid of interference is to try a different frequency channel on your sound system and dial in the same frequency on your microphone or belt pack. With up to 16 channels to choose from you're sure to find a clear channel.
A: Move further away from the sound system when using your microphone. You can roam up to 200 feet away with a wireless mic, just be sure to turn the mic off when you approach the unit to change out CDs or adjust the volume.
A: Place your sound system approximately 10 feet from the first row of the audience and in the center of the room or field. The speaker needs to be at the height of the audience's heads. If you are using the companion speaker to cover a large crowd, place the speakers as illustrated.
A: Yes! By using the line output feature on the back of the AN-Mini, simply plug in any 3.5mm stereo cable to the AN-Mini's line output connection and the other end of the cable into the second AN-Mini's line input. Repeat this step for adding more AN-Mini systems. IMPORTANT: When connecting multiple AN-30 units (daisy chaining) a stereo cable MUST be used to avoid interference.
A: In the USA, Anchor Audio wireless products operate in the 682-698 MHz range. In Europe our products operate in the 863-865MHz range.
A: Anchor Audio products are warranted to be free from defects in materials and workmanship for the period of SIX (6) YEARS from the date of original purchase unless listed below:
- All microphone and belt pack transmitters shall be warranted for a TWO (2) YEAR period.
- Batteries in the Beacon, Liberty, MegaVox Pro, Explorer Pro and Acclaim sound systems shall be warranted for a TWO (2) YEAR period.
- PortaCom and AnchorMAN headsets and belt packs shall be warranted for a TWO (2) YEAR period.
- Built-in MP3 players shall be warranted for a TWO (2) YEAR period.